QuickQuid Email Blunder
Payday lender QuickQuid has admitted it got hold of non-customer details from third parties, following the company’s huge blunder when it emailed many consumers with incorrect demands for cash, even from people who had never taken a loan with them.
QuickQuid have yet to confirm the amount of people who are affected, but online forums were flooded with messages from concerned recipients, many of whom were panicked that they had been a victim of credit card or identity fraud.
Short term loans with the company have an APR of 1734%, and each missed payment to the company incurs a £12 charge, leaving many others worried that they would owe a fortune. The email also threatens to pass on the “debt” to a third party unless the outstanding balance is paid.
The email gaff is often given away by the data on the email template being incomplete. The name and email of the clients might be real, as well as a client number, but under length of plan or balance owed, there is often just “n/a”.
QuickQuid have stated that since the email was issued on 11 July, it has been contacting every recipient telling them to disregard it and to apologise for any inconvenience caused.
In a statement, QuickQuid said: “In addition to QuickQuid’s direct marketing channels, QuickQuid has established relationships with licensed credit intermediaries that assist in matching potential borrowers with potential lenders.”
The company said people might use these “intermediaries” to “compare” prices on loans, and they had the opportunity to “opt out” of being marketing and promotional material.
If you are concerned about contact from QuickQuid, or any other payday lender, contact us. We deal with creditor contact on behalf of our clients, and can confidentially discuss debt management options with anyone struggling with their debts.